{"id":135034,"date":"2023-05-16T08:00:35","date_gmt":"2023-05-16T06:00:35","guid":{"rendered":"https:\/\/preprod.group-gac.com\/?page_id=135034"},"modified":"2025-04-17T15:03:29","modified_gmt":"2025-04-17T13:03:29","slug":"notre-demarche-qualite","status":"publish","type":"page","link":"https:\/\/group-gac.com\/en\/our-quality-approach\/","title":{"rendered":"Our quality approach"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Our quality approach<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

At GAC Group, our raison d'\u00eatre Innovation & Performance for Impact<\/b> is a permanent commitment to help face the economic, societal and environmental challenges of our customers and regions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\tThe spirit of excellence is everyone's business at G.A.C. Group, and is embodied by all the company's functions in order to achieve a high level of quality.\n\nThis priority is facilitated by an organization dedicated to the Q<\/span>uality<\/b>to O<\/span>utilities<\/b> and M<\/span>ethodes<\/b>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The main missions<\/strong> are :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\n \n \n <\/rect>\n <\/clippath>\n <\/defs>\n \n <\/path>\n <\/path>\n <\/path>\n <\/g>\n<\/svg>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tEfficient processes and operating procedures<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\n \n \n <\/rect>\n <\/clippath>\n <\/defs>\n \n <\/path>\n <\/g>\n<\/svg>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tDevelopment of new value-creating tools for our customers<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\n \n \n <\/rect>\n <\/clippath>\n <\/defs>\n \n <\/path>\n <\/path>\n <\/g>\n<\/svg>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tStructuring certification and referencing processes<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\n \n \n <\/rect>\n <\/clippath>\n <\/defs>\n \n <\/path>\n <\/g>\n<\/svg>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tMeasuring and monitoring customer satisfaction<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\n \n \n <\/rect>\n <\/clippath>\n <\/defs>\n \n <\/path>\n <\/path>\n <\/path>\n <\/path>\n <\/path>\n <\/path>\n <\/path>\n <\/g>\n<\/svg>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tContinuous skills improvement<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\n \n \n <\/rect>\n <\/clippath>\n <\/defs>\n \n <\/path>\n <\/path>\n <\/path>\n <\/path>\n <\/path>\n <\/g>\n<\/svg>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tRegular evolution of our practices<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Find out more about...<\/h2>\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
Our processes<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t
Customer satisfaction<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t
Recognized quality standards<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\n\t\n<\/svg>\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Our processes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tEach consultant is supported in his mission by a\u00a0framework of efficient procedures and tools<\/span>\u00a0made available by the\u00a0Quality Tools & Methods department<\/span>.\t\t\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

At the end of each stage of our assignments, our managers make sure that the methodology<\/b> quality of deliverables before distribution.<\/p>\n

At the same time, the Quality, Tools and Methods Manager is responsible for internal audits<\/b> to ensure that procedures are being followed. Every six months, indicators are analyzed by quality review<\/b> with the Executive Committee and a action plan<\/b> is arbitrated.<\/p>\n

As part of our continuous improvement process<\/b>We carry out an annual review of all our procedures and tools, and decide on any necessary updates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t
\n\t\t\t
\n\t\t\t
<\/div>\n\t\t\t
\"h\u00e9l\u00e8ne<\/figure>\t\t<\/div>\n\t\t

H\u00e9l\u00e8ne<\/span> CAZES<\/span><\/h3>
Quality, Tools and Methods Manager<\/span><\/div>
<\/path><\/svg><\/span><\/div><\/div><\/a><\/div><\/div><\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Our continuous improvement approach paid off again in 2022.<\/p>

The adoption by all G.A.C. Group employees of the \"G.A.C. Group\" logo highlights our quality approach and our added value for our customers.<\/p>

This is reflected in our ever-increasing customer satisfaction: 90% of our customers who responded to questionnaires in 2022 say they would recommend us!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\n\t\n<\/svg>\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Customer satisfaction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Listening to customers<\/b> is at the heart of our concerns. At the end of the main phases of our assignments, we provide our customers with a satisfaction survey<\/b> in order to better meet their expectations and enable them to express their level of satisfaction.<\/p>

Feedback is analyzed on an ongoing basis by the Quality, Tools and Methods Manager, and shared with the mission team to provide an appropriate response if necessary. At the same time, as part of our continuous improvement approach quality committees<\/b> with managers every two weeks to decide on the most appropriate action plans<\/b> associates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
of our customers are satisfied<\/div>\t\t\t
\n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
of our customers recommend us<\/div>\t\t\t
\n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
note on the proximity and availability of our teams<\/div>\t\t\t
\n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t\/5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
rating of our services<\/div>\t\t\t
\n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t\/5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n
\n\t
<\/path><\/svg><\/div>
<\/path><\/svg><\/div>
\n\t
\n\t\t\t\t
\"securitas<\/a><\/figure>
\"The availability of the experts, their sense of pedagogy, the fact that training is included in the service and the hours of advice. The availability of the experts, their sense of pedagogy, the fact that there are training actions included in the service and consulting hours.\"<\/div>
Christine ARNAUD-WEILL<\/span><\/a><\/div>
Human Resources Manager<\/span><\/div>
Steering HR indicators (D2BI)<\/span><\/div><\/div>\n\t\t\t<\/div>\n<\/div>\n\n
\n\t
\n\t\t\t\t
\"zaion\"<\/a><\/figure>
\"G.A.C. supports Zaion in all matters related to the public funding of our innovation: CIR, AAP. It's important for us to be able to discuss our projects and our strategy with confidence and to have, beyond the realization of missions, a real partner.<\/div>
Franz FODERE<\/span><\/a><\/div>
Chairman | Nicolas DOUDOUX - CMO<\/span><\/div>
Offer intelligent interactive tools for a digitalized 2.0 relationship<\/span><\/div><\/div>\n\t\t\t<\/div>\n<\/div>\n\n
\n\t
\n\t\t\t\t
\"Galeries<\/a><\/figure>
\"We're delighted with the work we've accomplished! We have new challenges to meet together, not only in terms of systematic use of the tool, but also in terms of continuing to train the people involved. These are projects in which we have every confidence in G.A.C.'s expertise.<\/div>
Fatma KARMOUCHE<\/span><\/a><\/div>
Occupational Safety & Disability Manager<\/span><\/div>
Occupational risk management with the AT Advance platform<\/span><\/div><\/div>\n\t\t\t<\/div>\n<\/div>\n\n
\n\t
\n\t\t\t\t
\"amgen\"<\/a><\/figure>
\"We particularly appreciated G.A.C. Group's guidance and support, especially in managing our tax audit. The expertise and reliability of the consulting team really helped us to justify and secure our CIR by meeting the requirements of the tax authorities.\"<\/div>
Adeline CONDE<\/span><\/a><\/div>
Senior Manager Accounting at AMGEN France<\/span><\/div>
Optimizing and securing your CIR on a long-term basis<\/span><\/div><\/div>\n\t\t\t<\/div>\n<\/div>\n\n
\n\t
\n\t\t\t\t
\"leclerc\"<\/a><\/figure>
\"We're very satisfied with the support and ease of use of this intuitive tool. This BI tool perfectly meets our needs: to save time thanks to rapid deployment, to have access to reliable information in real time, and to be supported when needed on subjects around DSN, social reporting and HR Reporting.\"<\/div>
Anne-Sophie CHANIAU<\/span><\/a><\/div>
Administrative and Financial Director<\/span><\/div>
Steering HR indicators (D2BI)<\/span><\/div><\/div>\n\t\t\t<\/div>\n<\/div>\n\n
\n\t
\n\t\t\t\t
\"yumain\"<\/a><\/figure>
\"We were very satisfied with the quality of the deliverables, and the customization of the information provided. I'd recommend G.A.C. Group, especially for companies that need pragmatism. I appreciated their transparency and support throughout the assignment. In 3 words: Professional, Human and Qualitative\".<\/div>
Marc Benoit<\/span><\/a><\/div>
General manager<\/span><\/div>
Identify new markets and qualify new opportunities through innovation marketing<\/span><\/div><\/div>\n\t\t\t<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tDiscover our customer success stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\n\t\n<\/svg>\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Recognized quality standards<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Our expertise<\/b> is also underlined by the institutional bodies<\/b> of our sector through recognized certifications and standards<\/b> (OPQCM, M\u00e9diation des Entreprises, Banque de France...).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

OPQCM qualification<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The OPQCM (Office Professionnel de Qualification des Conseils en Management) certifies consulting firms that have proven their professionalism on the following criteria: <\/p>