{"id":298977,"date":"2025-01-13T18:03:41","date_gmt":"2025-01-13T17:03:41","guid":{"rendered":"https:\/\/group-gac.com\/?p=298977"},"modified":"2026-08-05T06:43:55","modified_gmt":"2026-08-05T04:43:55","slug":"crm-de-rappel","status":"publish","type":"post","link":"https:\/\/group-gac.com\/en\/crm-recall-2\/","title":{"rendered":"CRM reminders"},"content":{"rendered":"
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The annual Business Report (CRM), also known as the \"Callback CRM\", is a report listing anomalies that have not been corrected despite the fact that they have been identified and reported via the Callback CRM.<\/p>

Our DSN expert, Laure FINAN, tells you more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CRM recall, the last chance to make corrections<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The Annual business report (CRM)<\/strong> known as the \"CRM reminder\".<\/strong> is a report issued for year N, in March N+1, by URSSAF (or MSA in the form of a letter of observations) to employers.<\/p>

This document lists uncorrected anomalies noted and reported during calendar year N via the monthly CRMs (standardized or not) from the various organizations. \u00a0\u00a0<\/p>

In practice, on receipt of a reminder CRM, the employer may :<\/p>

  • Correct erroneous data by the second reporting deadline following notification of the CRM reminder (i.e. before May N+1).<\/li>
  • object to the findings, stating the reasons, within the above-mentioned timeframe (to avoid substitution DSN)<\/li><\/ul>

    It thus provides a global and consolidated view of anomalies observed throughout year N, and constitutes a preparatory phase for the implementation of a substitution DSN.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Key features of CRM recall<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Callback CRM for consistency checks<\/strong>\u00a0Reminder CRM carries out business-specific checks to ensure the consistency and accuracy of data accumulated over the year, particularly with regard to contributions, remuneration and headcount.<\/p>

    It highlights annual anomalies<\/strong> It centralizes any inconsistencies or errors that may not have been detected during monthly checks, as some verifications require an annual perspective.<\/p>

    It promotes proximity to collection agencies<\/strong>In addition to the numerous tools implemented by the organizations (DSN Follow-up, DSN Fiab, PEP's, etc.), the contradictory phase, which is open upon receipt of a reminder CRM and therefore outside the scope of an audit, is a new feature that opens up dialogue with the collection agencies, prior to any adjustment.<\/p>

    It consolidates data<\/strong> This summary encourages you to monitor and check your social data for the past calendar year.<\/p>

    It is an additional tool for making data more reliable <\/strong>: The CRM reminder was created to guarantee, as a last resort, that any anomalies detected will be taken into account and, ultimately, to justify the appearance of a replacement DSN.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Why is CRM recall important?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    The recall CRM is important for the following reasons:<\/p>

    • It guarantees whether or not employers are in compliance with legal and regulatory requirements, and helps avoid penalties or sanctions.<\/li>
    • By ensuring the accuracy of declared data, it contributes to the protection of employees' rights (retirement, health insurance, unemployment, etc.) and the fair collection of social contributions.<\/li>
    • Analysis of the annual CRM enables us to identify areas for improvement in payroll management and social declarations.<\/li>
    • It facilitates the preparation of accounting and social balance sheets by providing accurate, consolidated data.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      The annual Business Report (CRM), also known as the \"Callback CRM\", is a report listing anomalies that have not been corrected despite the fact that they have been identified and reported via the Callback CRM.<\/p>","protected":false},"author":48,"featured_media":298988,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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