For several years now, CNAM strongly encourages the use of paperless exchanges with CPAMs. In this context, a number of platforms have emerged.
What are they? What are the benefits and risks?
Dematerialization: the different platforms available
The net-entreprises platform and the ability to complete your CERFA declaration of workplace accident online
The introduction of this platform represents a minor revolution, sinceit meant that the form could no longer be sent by registered post with acknowledgement of receipt. Today, users are unanimous about the platform's limitations. Indeed, the number of accepted characters is limited in certain fields, for example, making specific explanations impossible.
The "questionnairesrisquepro.ameli.fr" website
The " questionnairesrisquepro.ameli.fr "was created to enable employers to carry out all the formalities involved in the procedure for investigating an accident at work or an occupational illness. This platform is a real time-saver, and avoids unnecessary travel.
The LUCIE platform (Liaison Unique de Correspondance Informatisée aux Employeurs)
The platform LUCIE (Liaison Unique de Correspondence Informatized to Employers) has been deployed, enabling the receipt of simple or registered letters relating to occupational hazards!
The net-entreprises platform and electronic AT rate notification
Very recently, further progress has been made in terms of dematerialization, with a decree dated March 21, 2024 specifying the procedures for electronic notification of AT rates. This decree takes into account the electronic notification of contribution rate decisions.
What are the benefits and risks of dematerialization?
This dematerialization has a number of obvious advantages such as :
- Protecting the planet by going paperless
- Economies of scale with the elimination of postage costs
- Saving time for organizations and employers
For these reasons, dematerialization is widely favored by organizations.
However, this dematerialization is not yet compulsory for employers. Fortunately, since for the time being this process does not fully guarantee employers' rights.
By way of example, the Lucie platform raised a number of issues :
- Documents made available 30 days after receipt of an e-mail notification by the employer, for a 2-month objection period
- The document disappears 24 hours after downloading (so be careful not to lose it in the intricacies of the company's IT servers).
- LUCIE's notification is deemed to be the date of receipt of the document by the primary health insurance fund, in the event of litigation, without any textual basis.
In addition to these issues, there may be difficulties intrinsic to the way companies are organized. Indeed, the trend towards dematerialization can lead to the risk of lost or faulty information.
Most companies manage their claims through the net-entreprises platform These include receiving rates, analyzing pricing elements, and even tracking charges to employer accounts.
Now, what happens when a bug occurs that makes it impossible to track allocations in real time? What happens when an organization is created using the tools provided, and these tools fail? This is not a hypothetical situation, but it can happen that a bug means that your current employer account no longer shows any charges, in real time.
How can you identify takeovers if your organization relies on the unreliable net-entreprises watch?
In this case, to avoid unjustified or erroneous charges, it is urgent to rethink the process, and make it independent of the net-entreprises platform provided. In fact, the situations our customers encounter can be regularized with a process overhaul, a clear vision of who does what, and possibly a tool that promotes autonomy rather than dependence.
To avoid complex situations, unjustified claims and contribution rates that don't reflect reality, our consultants are at your side to work on your processes and identify areas for improvement, so that you can manage your business effectively and efficiently, whatever happens!
