Our quality approach
At GAC Group, our raison d'être Innovation & Performance for Impact is a permanent commitment to help face the economic, societal and environmental challenges of our customers and regions.
The main missions are :
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Our processes
At the end of each stage of our assignments, our managers make sure that the methodology quality of deliverables before distribution.
At the same time, the Quality, Tools and Methods Manager is responsible for internal audits to ensure that procedures are being followed. Every six months, indicators are analyzed by quality review with the Executive Committee and a action plan is arbitrated.
As part of our continuous improvement processWe carry out an annual review of all our procedures and tools, and decide on any necessary updates.
Hélène CAZES
Our continuous improvement approach paid off again in 2022.
The adoption by all G.A.C. Group employees of the "G.A.C. Group" logo highlights our quality approach and our added value for our customers.
This is reflected in our ever-increasing customer satisfaction: 90% of our customers who responded to questionnaires in 2022 say they would recommend us!
Customer satisfaction
Listening to customers is at the heart of our concerns. At the end of the main phases of our assignments, we provide our customers with a satisfaction survey in order to better meet their expectations and enable them to express their level of satisfaction.
Feedback is analyzed on an ongoing basis by the Quality, Tools and Methods Manager, and shared with the mission team to provide an appropriate response if necessary. At the same time, as part of our continuous improvement approach quality committees with managers every two weeks to decide on the most appropriate action plans associates.
Recognized quality standards
Our expertise is also underlined by the institutional bodies of our sector through recognized certifications and standards (OPQCM, Médiation des Entreprises, Banque de France...).
OPQCM qualification
The OPQCM (Office Professionnel de Qualification des Conseils en Management) certifies consulting firms that have proven their professionalism on the following criteria:
- compliance with regulations,
- the suitability of skills for the tasks in hand,
- customer satisfaction,
- financial sustainability,
- compliance with the code of ethics and professional conduct.
G.A.C. Group has been qualified since 2010.
Business Mediation
We have been listed as a Research Tax Credit and Innovation Tax Credit consultancy by the Médiateur des Entreprises under number 2016-04-01/02/2.0 since 2016.
This listing confirms that G.A.C. Group respects the 5 duties (information, awareness, warning, protection and communication) and 11 commitments, including :
- Provide information in the pre-sales and sales phases,
- Support in carrying out the mission,
- Post-mission support,
- Contribute to the ecosystem.
Banque de France rating
In 2023, our Banque de France rating was E1 or the 2nd best score on our level of activity. Our capacity to meet our 3-year financial commitments is estimated at excellent+.
GDPR compliance
G.A.C. Group has initiated a voluntary RGPD compliance approach for the processing of personal data, implementing duties and obligations for data processing.
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